Privacy Policy

We may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Business name
• Business website
• Billing and payment details
• WhatsApp Business details
• Facebook Business Manager details
• Communication preferences
• Support queries and service-related conversations

We may also collect basic technical information such as IP address, browser type, device information and usage activity on our website or platform.

When you use DigiCrux Solutions for WhatsApp API, automation, campaigns, CRM or customer communication, you may upload or manage customer-related data such as:

• Contact names
• Phone numbers
• Tags and segments
• Conversation history
• Campaign records
• Customer support information
• Order or enquiry details

We use the collected information to:

• Provide and maintain our services
• Set up your WhatsApp API account
• Provide onboarding and technical support
• Process payments and invoices
• Manage customer support requests
• Improve our platform, services and user experience
• Send important service updates
• Communicate with you about products, offers and support
• Prevent misuse, fraud or unauthorized activity
• Comply with applicable laws and platform policies

Our services may involve integration with third-party platforms such as WhatsApp, Meta, Facebook, Instagram, payment gateways, hosting providers and communication tools.

Your use of WhatsApp API is also subject to WhatsApp, Meta and other applicable third-party platform policies. DigiCrux Solutions is not responsible for actions, restrictions, changes or decisions taken by third-party platforms.

We take reasonable security measures to protect your information from unauthorized access, misuse, loss or disclosure. These measures may include:

• Secure servers
• Access controls
• Password-protected systems
• Limited internal access
• Technical monitoring
• Regular operational safeguards

However, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security.

We do not sell your personal information. We may share your information only when necessary with:

• Service providers who help us operate our business
• Payment processors
• Technology and hosting partners
• WhatsApp / Meta or other integration partners where required
• Legal authorities when required by law
• Internal team members or support staff for service delivery

We share only the information required to deliver or support the service.

We may contact you through WhatsApp, email, phone or other channels for service updates, onboarding, support, renewal reminders, product information or promotional communication.

You may request to stop receiving promotional communication by contacting us.

We may retain your information for as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations or improve service delivery.

You may request deletion of your data, subject to legal, operational or contractual requirements.

As a user of DigiCrux Solutions, you agree to:

• Use only legally obtained customer data
• Send messages only to users who have opted in or consented
• Follow WhatsApp, Meta and applicable communication policies
• Avoid spam, fraud, misleading communication or unlawful campaigns
• Keep your login and account credentials secure

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

If you have questions about this Privacy Policy, please contact us:

You may also want to review our Terms & Conditions and Refund & Cancellation Policy.